Accommodation Terms and Conditions

Article 1 (Scope of Application)

Contracts for accommodation and related agreements concluded between THE HOUSE Inc. (hereinafter referred to as “the Facility”) and the Guest shall be governed by these Terms and Conditions. Any matters not stipulated herein shall be governed by laws and regulations or generally established customs.
Notwithstanding the preceding paragraph, in the event that the Facility agrees to a special contract within the limits not contrary to laws, regulations, and customs, such special contract shall take precedence.

Article 2 (Application for Accommodation Contract)

A person wishing to apply for an accommodation contract with the Facility shall notify the Facility of the following:
(1) Name of Guest(s)
(2) Date(s) of stay and scheduled time of arrival
(3) Accommodation charges (in principle, as indicated on the booking site)
(4) Other matters deemed necessary by the Facility
If the Guest requests to extend their stay beyond the date(s) specified in Item (2) above during their stay, the Facility will treat it as a new application for an accommodation contract at the time such request is made.

Article 3 (Establishment of Accommodation Contract)

The accommodation contract shall be deemed concluded when the Facility accepts the application referred to in the preceding article. However, this shall not apply if the Facility proves that it did not accept the application.
Upon conclusion of the accommodation contract under the preceding paragraph, the Guest shall pay the Facility a deposit, up to the amount of the basic accommodation charge for the period of stay, by the date specified by the Facility.
If the Guest fails to pay the deposit by the date designated by the Facility, the accommodation contract shall lose its effect. However, this shall apply only if the Facility has informed the Guest to that effect when specifying the deposit payment date.

Article 4 (Special Contracts Not Requiring Payment of Deposit)

Notwithstanding the provisions of Article 3, Paragraph 2, the Facility may agree to a special contract that does not require payment of the deposit after the contract has been concluded.
In cases where the Facility does not request payment of the deposit as stipulated in Article 3, Paragraph 2, or does not designate a payment date for such deposit when accepting the application for an accommodation contract, such cases shall be treated as if the Facility has agreed to the special contract described in the preceding paragraph.

Article 5 (Refusal to Conclude Accommodation Contract)

The Facility may refuse to conclude an accommodation contract in any of the following cases:
(1) When the application for accommodation does not comply with these Terms and Conditions.
(2) When there is no vacancy due to full occupancy.
(3) When it is recognized that the person intending to stay may commit an act contrary to laws, regulations, public order, or good morals in connection with the stay.
(4) When it is recognized that the person intending to stay falls under any of the following categories:
a. An organized crime group as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), a member of such a group, a quasi-member, or an associate of such groups, or any other antisocial force.
b. A corporation or organization whose business activities are controlled by an organized crime group or a member thereof.
c. A corporation with officers who are members of an organized crime group.
(5) When the person intending to stay has caused significant inconvenience to other guests.
(6) When it is clearly recognized that the person intending to stay is a carrier of an infectious disease.
(7) When the person intending to stay makes violent demands or seeks an unreasonable burden beyond a reasonable scope.
(8) When accommodation cannot be provided due to natural disasters, facility malfunctions, or other unavoidable reasons.

Article 6 (Right of Guest to Cancel Contract)

The Guest may cancel the accommodation contract by notifying the Facility. In such cases, the cancellation fee indicated at the time of booking shall be charged.
If the Guest cancels all or part of the accommodation contract for reasons attributable to the Guest (except when the Facility has designated a payment date for the deposit and requested payment before the Guest cancels), the Facility shall charge a penalty equal to the total amount for the cancelled nights.
If the Guest does not arrive by 6:00 p.m. on the day of stay without notifying the Facility, the Facility may treat the accommodation contract as having been cancelled by the Guest. In such cases, the Facility shall charge the Guest a penalty equal to the full accommodation fee for the reserved nights.

Article 7 (Right of Facility to Cancel Contract)

The Facility may cancel the accommodation contract in any of the following cases:
(1) When it is recognized that the Guest may commit, or has committed, acts contrary to laws, regulations, public order, or good morals in connection with the stay.
(2) When it is recognized that the Guest falls under any of the following categories:
a. An organized crime group, member, quasi-member, associate, or other antisocial force.
b. A corporation or organization whose business activities are controlled by an organized crime group or a member thereof.
c. A corporation with officers who are members of an organized crime group.
(3) When the Guest has caused significant inconvenience to other guests through words or actions.
(4) When it is clearly recognized that the Guest is a carrier of an infectious disease.
(5) When the Guest makes violent demands or seeks an unreasonable burden beyond a reasonable scope.
(6) When accommodation cannot be provided due to natural disasters or other force majeure events.
(7) When the Guest smokes in bed, tampers with fire-fighting equipment, or otherwise violates the Facility’s rules of use.
Regardless of whether it is before or during the stay, the Facility may require the Guest to provide the following information, and the Guest must comply. If the Guest refuses without reasonable cause, the Facility may cancel the accommodation contract:
(1) Presentation of a valid photo ID.
(2) Disclosure of occupation and place of employment.
(3) Disclosure of residential address.
When the Facility cancels the accommodation contract under the preceding paragraph, the Guest shall be liable to pay a penalty in accordance with Article 6, Paragraph 2, even if the cancellation occurs before the stay. Any accommodation fees and cleaning fees already paid will not be refunded.

Article 7 (Right of Facility to Cancel Contract)

The Facility may cancel the accommodation contract in any of the following cases:
(1) When it is recognized that the Guest may commit, or has committed, acts contrary to laws, regulations, public order, or good morals in connection with the stay.
(2) When it is recognized that the Guest falls under any of the following categories:
a. An organized crime group, member, quasi-member, associate, or other antisocial force.
b. A corporation or organization whose business activities are controlled by an organized crime group or a member thereof.
c. A corporation with officers who are members of an organized crime group.
(3) When the Guest has caused significant inconvenience to other guests through words or actions.
(4) When it is clearly recognized that the Guest is a carrier of an infectious disease.
(5) When the Guest makes violent demands or seeks an unreasonable burden beyond a reasonable scope.
(6) When accommodation cannot be provided due to natural disasters or other force majeure events.
(7) When the Guest smokes in bed, tampers with fire-fighting equipment, or otherwise violates the Facility’s rules of use.
Regardless of whether it is before or during the stay, the Facility may require the Guest to provide the following information, and the Guest must comply. If the Guest refuses without reasonable cause, the Facility may cancel the accommodation contract:
(1) Presentation of a valid photo ID.
(2) Disclosure of occupation and place of employment.
(3) Disclosure of residential address.
When the Facility cancels the accommodation contract under the preceding paragraph, the Guest shall be liable to pay a penalty in accordance with Article 6, Paragraph 2, even if the cancellation occurs before the stay. Any accommodation fees and cleaning fees already paid will not be refunded.

Article 8 (Registration of Accommodation)

Before check-in on the day of stay, the Guest shall present the following information:
(1) Name, age, gender, address, contact email address, and telephone number.
(2) For Japanese nationals: a valid photo ID. For foreign nationals: nationality, passport number, place and date of entry into Japan.
(3) Departure date and scheduled departure time.
(4) Any other information deemed necessary by the Facility.
If the Guest intends to pay the accommodation charges under Article 12 by a method other than currency (such as traveler's checks, accommodation vouchers, or credit cards), this shall be presented in advance at the time of registration mentioned in the preceding paragraph.

Article 9 (Hours of Use of Guest Rooms)

The Guest may use the Facility’s guest room from 2:00 p.m. until 10:00 a.m. the following morning. However, in the case of consecutive nights, the room may be used all day, except on the day of arrival and the day of departure.
Notwithstanding the provisions of the preceding paragraph, the Facility may allow the use of the guest room outside of the hours specified. In such cases, the following additional charges shall apply:
(1) 5,500 yen per hour for each additional hour.
(2) For usage exceeding 4 hours, the full room rate will be charged.

Article 10 (Compliance with Rules of Use)

The Guest shall not engage in any of the following acts during the stay:
(1) Bringing pets or other animals into the Facility without prior approval.
(2) Bringing strongly odorous food products into the Facility.
(3) Producing noise or bringing noise-generating items into the Facility.
In addition to the above, the Guest shall comply with the Facility’s rules of use, which are posted within the Facility.
The Guest may not register their residence at the Facility.

Article 11 (Entry into Rooms within the Facility)

The Facility may enter a guest room without the Guest’s consent if it is deemed necessary for safety confirmation, facility management, or fire prevention.
When the Facility enters a room pursuant to the preceding paragraph, the Facility shall promptly inform the Guest of the entry and its reason.

Article 12 (Payment of Charges)

Payment of accommodation charges shall be made in currency or by other means accepted by the Facility (such as traveler's checks, accommodation vouchers, or credit cards) at the time of booking or when requested by the Facility before the stay.
Even if the Guest voluntarily chooses not to stay after the Facility has made the room available, the accommodation fee will still be charged.

Article 13 (Liability of the Facility)

The Facility shall compensate the Guest for any damage caused by the Facility in the performance of the accommodation contract and related agreements, unless such damage is due to reasons not attributable to the Facility, such as natural disasters, accidents, or sudden failures of basic infrastructure.

Article 14 (When Contracted Guest Room Cannot Be Provided)

If the Facility is unable to provide the contracted guest room, it shall, with the Guest’s consent, arrange for accommodation at another facility under the same or similar conditions as far as possible.
Notwithstanding the provisions of the preceding paragraph, if alternative accommodation cannot be arranged, the Facility shall pay the Guest compensation equivalent to the penalty amount, which will be applied to any damages payable. However, if the inability to provide the guest room is not attributable to the Facility, the Facility shall not pay such compensation.

Article 15 (Custody of Guest’s Luggage and Belongings)

The Facility will not accept luggage for safekeeping prior to the Guest’s stay.
If, after check-out or after the scheduled check-out time under the accommodation contract, the Guest has neither checked out nor is present in the Facility, and the Guest’s luggage or belongings (hereinafter referred to as “luggage, etc.”) are left in the Facility, the Facility may remove such items from the premises.
If the owner of the luggage, etc., is identified, the Facility shall contact the owner and request instructions. However, if no instructions are received or if the owner cannot be identified, the items will be kept for 7 days including the day of discovery, after which they will be disposed of.
Notwithstanding the provisions of the preceding paragraph, if the luggage, etc., is deemed unsuitable for storage for sanitary, safety, or other reasons, or if it is food or drink, the Facility shall have no obligation to store it and may dispose of it immediately.

Article 16 (Liability for Parking)

When a Guest uses the Facility’s parking area, regardless of whether the vehicle keys are entrusted to the Facility or not, the Facility is merely providing space and does not assume responsibility for managing the vehicle.

Article 17 (Liability of the Guest)

If the Facility suffers damage due to the willful misconduct or negligence of the Guest, the Guest shall compensate the Facility for such damage.

Article 18 (Use of Personal Information)

The Guest agrees that the Facility may use the Guest’s personal information for the following purposes:
(1) To send direct mail, email, or make telephone calls to provide questionnaires or information about new services related to the Facility or other accommodation facilities managed by the corporation managing the Facility (hereinafter referred to as “Managed Accommodation Facilities”).
(2) To review, respond to, and handle inquiries regarding the Facility and Managed Accommodation Facilities.
(3) To make necessary reports or notifications in accordance with applicable laws and regulations when requested by courts, administrative agencies, or other public authorities.

Article 19 (Governing Language)

The original of these Terms and Conditions is written in Japanese. Even if translations are prepared in other languages, only the Japanese original shall have legal effect, and such translations shall have no influence on the interpretation of the original.

Article 20 (Exclusion of Antisocial Forces)

The Facility and the Guest each represent and warrant to the other party that:
(1) They are not an organized crime group, an enterprise related to an organized crime group, a corporate racketeer, or any person or entity equivalent thereto, or a member thereof (hereinafter collectively referred to as “Antisocial Forces”).
(2) None of their officers (meaning employees executing business, directors, executive officers, or equivalent persons) are members of Antisocial Forces.
(3) They will not allow Antisocial Forces to use their name to conclude this accommodation contract.
(4) During the term of this accommodation contract, they will not themselves, nor through a third party, engage in any of the following acts:
a. Making threatening or violent demands against the other party.
b. Using deception or force to obstruct the other party’s business or damage its credibility.
If, during the term of this accommodation contract, either party falls under any of the following, the other party may terminate the accommodation contract without prior notice:
a. It becomes evident that a false declaration was made regarding Items (1) or (2) of the preceding paragraph.
b. It becomes evident that the contract was concluded in violation of Item (3) of the preceding paragraph.
c. It is determined that the party engaged in an act in violation of Item (4) of the preceding paragraph.
d. The Facility is used as a place for illegal drug transactions or similar activities.
If the Facility terminates the accommodation contract pursuant to the preceding paragraph, the Facility may claim from the Guest a penalty equivalent to the total accommodation fee for the reserved number of nights.